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• We accept refunds / resend products in the following cases:
  1: Damaged / poor quality printed goods
  2: Wrong product (wrong model, the wrong type of product)
  3: The wrong size (we send the wrong item of the order you ordered)
  4: Your item has not arrived within 22 days
  Note: We are not responsible for return shipping fees or shipping labels if none of the above apply.
  Please contact us by email at info@lovelyproductuk.com and our support team will help you arrange a replacement or refund as soon as possible.
  Replacements will take time as for normal orders (2 to 5 days for processing, and 10-17 days for delivery)
  The total time is 12 to 22 days.

• We do not accept refund / resend in the following cases:
  1: The customer chose the wrong size
  2: Missing package due to wrong delivery address
  3: Customers do not like the material of the product (there is polyester in the material)
  4: The customer changes the order/shipping address after the product has been printed and shipped.
  We are doing our best to ensure the product quality and the accuracy of the order. However, you may receive an item that is damaged, has poor printing quality, or the product is inaccurate. It is quite unusual! But, if that’s the case, we guarantee 100% satisfaction to all of our customers, by offering free replacement orders or refunds on the affected items.
  All we need is your order number and a clear photo showing the incorrect item, poor print quality, or damaged areas of the item in the package of the affected items. Please contact us via email at info@lovelyproductuk.com and one of our helpful support staff will organize a reprint or refund!

• Order is not received
  If your item has not arrived within 22 days of placing your order, contact one of our staff at info@lovelyproductuk.com for a full refund of your purchase. (Please note that this policy excludes errors made by customers in providing incorrect delivery details on their order (s) and/or delivery of missed parcels.)

  Delivery
  Delay. Things we can’t do much about:
  – Severe weather
  – Offensive action
  – Terrorism
  Where due to the above conditions, we will send mail to you, we can negotiate, we will resend a new product or refund

  Return
  Problems with your order?
  Before ordering through our website, we advise you to thoroughly research the product you intend to buy. We will assist you to solve any problems when you contact us.
  Return policy
  We have a 30-day return policy for all defective orders from our side
  Shipping costs are non-refundable.
  In any event, we are unable to accept returns of products that have been used.

   

• How to return the product
  Email us with your return reason and unsatisfactory product photo or video proof
  A pre-paid shipping label will be created and provided by email.
  Pack the items into the box and packaging you received, print the shipping label, and label the box. The box can be mailed at your nearest post office.
  A refund or store credit will be issued once the returned item has arrived at our warehouse.
  Customers will receive the refund within 1 to 3 business days.
  If your refund is late after 3 business days. customer, please contact your credit card company.
  We will provide proof of refund to customers
  (Note: Please remember to email us your invoice, order number, product photo, or video. Let us check your order quickly.)
  What if a product is damaged?
  In the unlikely event that a product reached your hand is defective, damaged or the product was shipped incorrectly, please notify us within 30 days of delivery for a replacement.
  Because your product is custom printed just for your order. If you have any problems with an item you purchased, please let us know and let our support team do our best to assist you. We will either replace the defective item or refund you
  Email us at info@lovelyproductuk.com Our customer service team will review your request. If your request is approved, we will provide you with a return address
  We will not be responsible for the return or exchange if you return the item without contacting us first. Please do not return items to the address on the package. Thank you for your understanding!
  We reserve the right, in our sole discretion, to refuse any returns that do not comply with the requirements outlined above.

SHIPPING & DELIVERY
When will our items be shipped?
To estimate when you can expect your order, please refer to the timeframe below.
In addition, if your order is personalized and/or needs adjustment, it may take a few days for our designer to create a complete art file. Design time will depend on adjustment (more or less, easy or difficult) can be from 2-5 days or more.
Estimated time (Production + Shipping time )

• Area Rugs: 14 - 22 days

• Canvas: 18 - 24 days

• Duvet cover set: 12 - 20 days

PLEASE NOTE:
The above timeframe is only applied for orders to the United Kingdom with standard shipping method (“days” here is “business days“)
The majority of our orders are processed and shipped within the timeframe we offer above. However, the time period above is only approximate and can differ in individual cases. Some items/orders may require a longer ship-out and/or delivery timeframe.
Due to unforeseeable delivery bottlenecks with our suppliers as well as delivery companies, deliveries may be delayed a little bit.
Holiday shipping: Due to certain United Kingdom and International Holidays, especially in peak seasons, orders may take longer to ship out. We’re so sorry for this inconvenience and hope that you can understand for us.
International orders: It may take additional days if orders have to go through customs. We have no influence on the customs process and apologize for any inconvenience due to delivery delays resulting from this.

How to Check/Track order status?
– If your order has been shipped out, a Tracking Number will be sent to you via email.
-You can track your order via the following link: https://www.17track.net/en.
– Contact Our Customer Service at: info@lovelyproductuk.com if you have any doubts referring to your orders.

I never received my package, what should I do?
Many times your package will be sitting at the local post office due or there was a missed delivery attempt.
For United Kingdom orders, if a package has not been successfully delivered and it has been more than 22 days since the order was placed and tracking data is showing, you can request a refund or make a request to have the order be re-sent. If it has been less than 22 days and tracking data is showing, please patiently wait until the package has a chance to arrive.
For international orders, if a package has not been successfully delivered and it has been more than 25 days and tracking data is showing we will replace or refund these orders.
If your item has not arrived within the time frame, contact Our Customer Service at: info@lovelyproductuk.com and we will do our best to help you!

How much is shipping?
Once you’ve clicked through to Secure Checkout, you can enter your delivery address and continue to shipping method.
Shipping costs are then calculated and tacked on to your subtotal at the bottom of the page.
International buyers – What about customs? Will I be charged for duties or customs when my package arrives in my country?
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges vary from one country to another and are the buyer’s responsibility.Please check with your country’s customs office to determine what these additional costs will be